Privacy Policy

1. Information We Collect

We collect the following information when you use our Site or make a purchase:

• Account information: name, email address, password
• Order information: shipping address, billing address, phone number
• Payment information: processed securely by our third-party payment processor; we do not store credit card numbers
• Usage data: pages visited, browser type, IP address, device information
• Communications: emails, support requests, and any information you provide when contacting us

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Respond to customer support inquiries
• Improve our Site, products, and services
• Comply with legal obligations
• Prevent fraud and unauthorized transactions

3. Information Sharing

We do not sell, rent, or trade your personal information. We share information only with service providers necessary to operate our business:

• Payment processors (to complete transactions)
• Shipping carriers (to deliver your orders)
• Analytics providers (to understand Site usage)
• Law enforcement (when required by law or subpoena)

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze Site usage. You can control cookie settings through your browser. Disabling cookies may affect Site functionality.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data
• Withdraw consent for data processing

California residents: under the CCPA, you have additional rights regarding your personal information. Contact us to exercise these rights.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children

This Site is not intended for individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact

For privacy-related inquiries, contact us at support@sequence.la.